All Orders Placed On JK TONERS Are Covered Under 7 Days Replacement Warranty by JK TONERS.
Criteria for requesting replacement :
- Replacement request will be entertained only if buyer ask in 7 days from date of delivery
- Wrong item delivered from ordered item (Only accepted if product is sealed and unused condition)
- Wrong color delivered from ordered item (Only accepted if product is sealed and unused condition)
- Missing parts or accessories (Customer must share video with Customer care team while opening the package in case of Empty Package/Quantity issue. )
- Varies from the description
NOTE : Return item will be shipped by customer and charges will be paid by customer in any circumstances.
Does JK TONERS offer a guarantee or warranty policy?
Most products at JK TONERS are covered under a complimentary 7 Days replacement or refund Warranty policy.
*In cases where Customer ordered wrong or incorrect model cartridge and requests for replacement than forward and return courier charges will be paid by customer.
Does JK TONERS guarantee authenticity of its products?
How to request for replacement ?
If you received damaged or non working item you may simply ask for replacement by dropping Mail at firstname.lastname@example.org or contacting us by creating ticket from Here
For quick resolution please provide some mentioned details:
- Order id of order you want replacement
- 3 Images of delivered product and unpacking video (Video is mandatory if buyer gets physical damage product due to mishandling of courier company).
- If there is compatibility issue then customer have to share video showing error message and Jk toners cartridge sticker at time of installation.
- Customer must share video with Customer care team while opening the package in case of Empty Package/Quantity issue.
Note: Our executive may ask further information, images or video of delivered product for validation. Buyer must provide asked information, images or video within 5 days from asked date. If information, images or video not shared within 5 days then request will be cancelled and no further request will be entertained.
If customer request to cancel the order, if order is not shipped then as per our policy 2% payment processing charges will be deducted from total refund amount. If the customers order is dispatched from our side and then if they ask for cancellation 2% processing fee and shipping charges (forward and reverse both) will be deducted from refund amount.
We will process the refund after receipt of the product to our warehouse.
- In case of pre-paid order, the refund will be processed through payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in same account of customer buying the Product from where customer has paid the transaction amount.
- For cash on delivery transactions, refunds, if any, will be made via demand draft/NEFT/Cheque etc. in favour of the customer buying the Products, as per the details provided by the customer.
Refunds / Returns shall NOT be allowed in the following cases:
- Return request is made outside the specified time frame of 7 days as specified above.
- In case where price tags, labels, original packing, freebies and accessories, box are missing.
- If the Product is damaged by the customer, in any manner as may be determined by our team at its sole discretion.
- If Product has been used by the customer.