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Return / Replacement

All Orders Placed On JK TONERS Are Covered Under 7 Days Replacement Warranty by JK TONERS.

Criteria for requesting replacement :

  1. Replacement request will be entertained only if buyer ask in 7 days from date of delivery
  2. Wrong item delivered from ordered item (Only accepted if product is sealed and unused condition)
  3. Wrong color delivered from ordered item (Only accepted if product is sealed and unused condition)
  4. Incorrect or partial order delivered
  5. Missing parts or accessories
  6. Varies from the description

NOTE : Return item will be shipped by customer and charges will be paid by customer in any circumstances.

Does JK TONERS offer a guarantee or warranty policy?

Most products at JK TONERS  are covered under a complimentary 7 Days replacement or refund  Warranty policy.

*In cases where Customer ordered wrong or incorrect model cartridge and requests for replacement than forward and return courier charges will be paid by customer.

Does JK TONERS guarantee authenticity of its products?

We only sell 100% authentic products at JK TONERS. We have our own brand ‘JK TONERS’. Most of the products sold are under our own brand name. All of our products of other brands are sourced from authorized distributors and are premier quality.

How to request for replacement ?

If you received damaged or non working item you may simply ask for replacement by dropping Mail at care@jktoners.in or contacting us by creating ticket from Here

For quick resolution please provide some mentioned details:

  • Order id of order you want replacement
  • 3 Images of delivered product and unpacking video (Video is mandatory if buyer gets physical damage product due to mishandling of courier company).
  • If there is compatibility issue then customer have to share video showing error message and Jk toners cartridge sticker at time of installation.

Note: Our executive may ask further information, images or video of delivered product for validation. Buyer must provide asked information, images or video within 5 days from asked date. If information, images or video not shared within 5 days then request will be cancelled and no further request will be entertained.

ORDER CANCELLATION

If customer request to cancel the order, if order is not shipped then as per our policy 2% payment processing charges will be deducted from total refund amount. If the customers order is dispatched from our side and then if they ask for cancellation 2% processing fee and shipping charges (forward and reverse both) will be deducted from refund amount.

REFUND PROCEDURE

We will process the refund after receipt of the product to our warehouse.

Refund will be processed based on the mode of payment of the order processed through Credit card / Debit card will reflect in the next 2-5 days in Credit Card/ Bank statement.

Refund draft will be issued on the billing name as advised by customers.

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